| Physical Address |
Tel: +1 408 834 7521
Fax: +1 888 999 0510 (orders)
Rootroute Corp.
5542 Monterey Hwy # 356
San Jose, CA 95138-1529
USA
|
East Asia
Rootroute Research
1905 Lippo Tower 2
89 Queensway, Admiralty
Hong Kong
Tel: +852 2904-0200.
11am to 6pm Monday to Friday.
Fax: +852 3010-1811
|
Please use the fax only for signed paperwork:
- Non-web Orders or Account applications.
- Data center visit request (with copy of 2 IDs).
- Third-Party credit account solvency support.
- Signed authorization list update requests.
- Provider ID applications.
Provider IDs are needed for third party handling
on behalf of a Rootroute's customer.
|
[ Secure Online request form ]
[ International phone call-back form ]
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Ask support first before shipping equipment.
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| Email contacts |
General and public information
info@RootR.net
|
Technical Support
For general technical support, for email, web, dns, registrations, SSL certificates.
support@RootR.net
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Sales and product enquiry
and pre-order questions
sales@RootR.net
Fax orders: +1 888-999-510
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Accounting
Accounting and billing related questions, contract terms:
billing@RootR.net
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System and network security
Network attacks, scanning abuse, email abuse, report to:
security@RootR.net
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Inter-Network Operations
IX and telecom exchanges, routing:
noc@RootR.net
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